Back in 2014, Uber was sued for “discriminating against blind people and their dogs…,” resulting in a 2016 $2.6 billion settlement and agreement to change its policies. This apparently was not fully realized and, in this latest case, Lisa Irving and her dog won in arbitration and now will receive compensation, much of which will go to legal fees. Uber now provides a dedicated support form related to issues involving service animals. Read about it in The Verge.
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