Touchscreen kiosks and other self-service transaction machines (SSTMs) are increasingly prevalent in many public places, government offices, and other facilities, making it possible for users to conduct a variety of transactions. SSTMs generally have touchscreens with on-screen buttons or a keyboard rather than a physical keypad or other tactile controls. Without the physical controls, many people who are blind or have low vision, as well as those with other disabilities, cannot use the machines unless information is provided audibly. The U.S. Access Board has issued an advance notice of proposed rulemaking (ANPRM) on different types of SSTMs for individuals with disabilities. They are also seeking comments on accessibility related to SSTMs, including their use and design, location, and economic impacts on small business, nonprofit, and government organizations in implementing accessible SSTMs. The issuing of the notice is based on requirements for ATMs and fare machines included in the Americans with Disabilities Act (ADA) and Architectural Barriers Act (ABA) Accessibility Standards as well as related provisions for hardware standards relevant to information and communication technology in Section 508 of the Rehabilitation Act. ADA and ABA Accessibility Standards require that ATMs and fare vending machines be accessible to individuals with disabilities, including those who use speech output, braille, and other features. Comments from the public are due by November 21, 2022 and can be submitted via any of the following methods:
Federal Register, by selecting the link at the top of the notice;
Regulations, gov e-rulemaking portal, by clicking on the “Comment” link;
By emailing [email protected], including docket number ATBCB-2022-0004 in the subject line; or
Regular mail: Office of Technical and Information Services; U.S. Access Board, 1331 F Street, NW, Suite 1000, Washington, DC 20004-1111.
For more information, visit the web page entitled U.S. Access Board Seeks Public Comment on Accessibilty Guidelines for Self-Service Transaction Machines.